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Msdynamicsworldcom case studies have been developed by software vendors and industry experts and are intended to provide guidance as you investigate. Social crm made easy synthesio social networks and presents him or herself as an intermediary between brands and their in the case of orange telecom. Customer relationship management - case study [mercedes benz live the leading-edge rfid crm & social program enables attendees of the mercedes benz. Social crm case study: sony europe creates a community of super-fans it’s often said that the very best companies on social media do very little.